Privacy Policy
London School of Academia Ltd – Policy Pack
Date: 11 August 2025
Contact Email: info@lonsoa.com
Registered Address: 13 Thurlby Road, Leicester, LE5 3PE
Please note: As an online education provider, we do not offer walk-in services at this address.
1. Privacy Policy
Last Updated: 11 August 2025
London School of Academia Ltd respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data We Collect:
Personal identifiers (name, address, contact details)
Academic records and enrolment details
Financial information (if applicable)
How We Use Your Data:
To process applications and enrolments
To deliver education services
To meet legal and regulatory requirements
Data Retention:
We retain personal data only for as long as necessary for the purposes stated.
Your Rights:
You have the right to request access, correction, deletion, and restriction of your personal data.
Contact:
Email: info@lonsoa.com
2. Equality & Diversity Policy
Last Updated: 11 August 2025
We are committed to providing equal opportunities for all learners, staff, and stakeholders in accordance with the Equality Act 2010.
Our Commitments:
Promote an inclusive learning environment
Challenge discrimination and harassment
Ensure fair and transparent recruitment
Provide reasonable adjustments where needed
Concerns about equality or discrimination should be raised via our Complaints Procedure.
3. Safeguarding Policy
Last Updated: 11 August 2025
London School of Academia Ltd is committed to safeguarding the welfare of all learners, particularly those under 18 or vulnerable adults.
Designated Safeguarding Contact:
Email: info@lonsoa.com
Our Safeguarding Measures:
All staff receive safeguarding awareness training
Clear reporting procedures for concerns
Compliance with the Prevent Duty to safeguard against extremism and radicalisation
Any safeguarding concerns should be reported immediately to the Designated Safeguarding Contact.
4. Health & Safety Policy
Last Updated: 11 August 2025
Although we operate as an online education provider, we remain committed to maintaining a safe and healthy environment for learners, staff, and partners.
Our Commitments:
Ensuring all digital platforms used for learning are safe and secure
Protecting staff working environments through remote work guidelines
Promoting safe online practices for learners
Any health or safety concerns can be raised via email to info@lonsoa.com.
5. Complaints Procedure
Last Updated: 11 August 2025
We aim to resolve any concerns or complaints fairly, quickly, and effectively.
Stage 1 – Informal Resolution:
Contact us at info@lonsoa.com with details of your concern. We aim to respond within 5 working days.
Stage 2 – Formal Complaint:
If unresolved, submit your complaint in writing to the Director at our registered address. We aim to respond within 10 working days.
Stage 3 – Appeal:
If you remain dissatisfied, you may request a final review by a senior manager.
6. Data Protection Policy
Last Updated: 11 August 2025
This policy sets out our internal controls for handling personal data, in line with the UK GDPR and Data Protection Act 2018.
Principles:
Lawfulness, fairness, and transparency
Purpose limitation
Data minimisation
Accuracy
Storage limitation
Integrity and confidentiality
Any data breach will be reported to the ICO where legally required.
7. Admissions Policy
Last Updated: 11 August 2025
We welcome applications from all individuals who meet the entry requirements for our programmes.
Admissions Process:
Applications are made online via our website
Eligibility is assessed based on academic qualifications and/or relevant experience
Applicants may be asked for additional documents or an interview
We do not discriminate against any applicant on the basis of age, disability, gender, race, religion, or any other protected characteristic.
8. Refund Policy
Last Updated: 11 August 2025
We aim to be fair and transparent in all financial matters.
Refund Conditions:
Full refund if a course is cancelled by London School of Academia Ltd before the start date
Refund requests must be made in writing within 14 days of payment, provided the course has not started
No refunds once a course has commenced, except in exceptional circumstances at the company’s discretion
All refunds will be processed within 14 working days of approval.
9. Academic Misconduct Policy
Last Updated: 11 August 2025
We uphold the highest academic standards and expect all learners to maintain integrity in their studies.
Examples of Academic Misconduct:
Plagiarism
Collusion
Fabrication of data
Cheating in assessments
Breaches may result in:
Formal warning
Requirement to resubmit work
Failure of the module or course
Expulsion in serious cases
10. Plagiarism Policy
Last Updated: 11 August 2025
Plagiarism is presenting someone else’s work, ideas, or words as your own without proper acknowledgment.
Our Approach:
All submitted work may be checked using plagiarism detection software
Learners will be educated on correct referencing and citation methods
Penalties for plagiarism range from resubmission requirements to expulsion, depending on severity
Support is available for students who require help with academic writing and referencing.